We strongly encourage all customers to purchase their own insurance. Where required, SG Sagawa Vietnam Co., Ltd can assist customers in arranging coverage for their removal items. This document outlines the insurance coverage and claims process available to our customers.

Duration of Coverage

The insurance covers the time when the goods are moved out of the customer’s premises, through the process of normal transport to the destination port/ airport, and to the specified location after loading and unloading at the airport.

What is Covered?

Our all-risk insurance follows the ICC(A) (Institute Cargo Clauses) 2009, which includes:

● Damages caused by accidents involving transportation equipment (sinking, crashing, collision etc)

● Damages caused by external factors (water exposure, theft, non-delivery, fire). In particular:

⚬ Cargo damage: If cargo is damaged during transportation;

⚬ Loss: If cargo is lost during transportation;

⚬ Disasters such as fire and water damage: Property damage due to fire or water damage that occurs during the transportation of moving cargo, etc.

What is not Covered?

Insurance do not cover the following circumstances:

● Damage caused by intentional/illegal acts

● Damage due to incomplete packing/packing/improper loading in the container (excluding cases where the damage is done by someone other than the insured or his/her employees after the danger has begun)

● Damage due to defects or nature inherent in the cargo

● Damages caused by delays in voyage and transportation

● Non-contingent damage, ordinary damage

● Damages that have already occurred before packaging

Unexpected Damages

Compensation for unexpected damages will be calculated based on the following:

● Only the items listed on the pre-registered packing list

● Up to the amount listed on the packing list registered in advance

If any damage occurs, please contact the designated contact point immediately.

Insurance Premium and Compensation

The insurance premium is calculated as 1% of the declared value of the removal goods (VAT is applicable).
For removal items, the compensation will be calculated as list of customer’s removal Goods / amount of goods x 100% (market value as base of declared amount). For unexpected damages, the claim amount is deductible by 1% (borne by customer).

Claims Submission

In the unfortunate event that your items are damaged or missing, please contact our moving team immediately.
Our insurance company will fully support you in your claims.

Disclaimer

The information provided is strictly for reference only. Additional terms and conditions may apply.

For updated information and queries, reach out to us at hotline: 1900 54 55 96 or fill in our web form.